Bucket List Tracker Application
Serverless web application using React and AWS Amplify with GitHub integration and Amplify Auth for secure user management and seamless deployment.
React
AWS Amplify
GitHub
IT Professional
Supporting people and technology with clear solutions and reliable service.
dhruvipatel0520@gmail.com
+1(647) 861-2436
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Passionate About Solving Technical Challenges
Resourceful and adaptable IT professional with hands-on experience in technical support, quality assurance, and data migration. Proven ability to troubleshoot user issues, manage incidents, and deliver reliable support solutions that enhance system performance and user satisfaction. Skilled in Salesforce, AWS, Azure, SQL, and key support tools, with a strong foundation in cloud architecture, networking fundamentals, and project coordination. Passionate about helping clients succeed by solving problems efficiently and ensuring seamless technology experiences.
Education
Post Graduate Diploma - Seneca Polytechnic
Bachelor of Science in Information Technology - Indus University
Technical Skills
- AWS Services
- Microsoft Azure
- Kubernetes
- Docker
- Linux
- SQL
- GitHub CI/CD
Tools & Platforms
- Salesforce
- JIRA
- Visual Studio Code
- Microsoft Suite 365
- Azure VPN Client
Soft Skills
- Problem-solving
- Project Leadership
- Team Collaboration
- Customer Service
- Incident Management
- Curious
- Growth Focused
98%
Data Accuracy Rate
95%
Client satisfaction Rate
Professional Journey
Showcasing career progression and quantifiable achievements that demonstrate a proven track record of success
SP
Tech Support/Student Assistant
Seneca Polytechnic
June 2023 - Apr 2024
- Enhanced Chatbot performance managing 150+ weekly interactions, 20% satisfaction improvement
- Resolved Salesforce issues with 98% resolution rate
- Created dashboards increasing reporting accuracy by 50%
SS
Quality Assurance Tester
Skill Squirrel
Sep 2023 - Dec 2023
- Resolved 15 bugs weekly ensuring platform reliability
- Contributed to 30% decrease in development time
- Improved QA efficiency by 20%
ES
Data Migration Engineer
Ellkay Software
Apr 2022 - Mar 2023
- Mapped 70+ data fields with 98% accuracy
- Delivered post-go-live support achieving 95% client satisfaction
- Led ETL processes boosting migration accuracy by 25%
Featured Work & Certifications
Demonstrating hands-on technical skills and continuous learning through real projects and industry certifications
Projects
Backup Solution for Remote Employees
Secure Azure VPN Client with Point-to-Site configuration and automated backups, ensuring data protection for distributed teams.
Azure VPN
Azure File Shares
Azure Backup
Certifications
AWS Certified Solutions Architect
Verify Credential →Google Foundations on Project Management
View Certificate →AWS Cloud Practitioner Essentials
Credential BadgeReady to Build Something Amazing Together?
I'm passionate about leveraging cloud technologies to solve complex business challenges. Whether you need expertise in AWS architecture, data migration, or quality assurance, I'm here to help drive your next project to success.